Club Officers
Manual
Lions
Clubs International
Purposes
1.
TO ORGANIZE charter and supervise service clubs to be known as Lions clubs.
2.
TO COORDINATE the activities and standardize the administration of Lions clubs.
3.
TO CREATE and foster a spirit of understanding among the peoples of the world.
4.
TO PROMOTE the principles of good government and good citizenship.
5.
TO TAKE an active interest in the civic, cultural, social and moral welfare of
the community.
6.
TO UNITE the clubs in the bonds of friendship, good fellowship and mutual
understanding.
7.
TO PROVIDE a forum for the open discussion of all matters of public interest;
provided, however, that partisan politics and sectarian religion shall not be
debated by club members.
8.
TO ENCOURAGE service-minded people to serve their community without personal
financial reward, and to encourage efficiency and promote high ethical
standards in commerce, industry, professions, public works and private
endeavors.
Lions
Clubs International Vision Statement
TO
BE THE GLOBAL LEADER in communities and humanitarian service, Lions Clubs
International
Code
of Ethics
1.
TO SHOW my faith in the worthiness of my vocation by industrious application to
the end that I may merit a reputation for quality of service.
2.
TO SEEK success and to demand all fair remuneration or profit as my just due,
but to accept no profit or success at the price of my own self-respect lost
because of unfair advantage taken or because of questionable acts on my part.
3.
TO REMEMBER that in building up my business it is not necessary to tear down
another’s; to be loyal to my clients or customers and true to myself. Whenever
a doubt arises as to the right or ethics of my position or action towards
others, to resolve such doubt against myself.
4.
TO HOLD friendship as an end not a means. To hold that true friendship exists
not on account of the service performed by one to another, but that true
friendship demands nothing but accepts service in the spirit in which it is
given.
5.
ALWAYS to bear in mind my obligations as a citizen to my nation, my state and
my community, and to give them unswerving loyalty in word, act and deed. To
give them freely of my time, labor, and means.
6.
TO AID others by giving my sympathy to those in distress, my aid to the weak,
and my substance to the needy.
7.
TO BE CAREFUL with my criticism and liberal with my praise; to build up and not
to destroy.
Lions
Clubs International Mission Statement
1.
TO EMPOWER VOLUNTEERS to serve their communities, meet humanitarian needs,
Encourage
peace and promote international understanding through Lions clubs.
Club Officers Manual
Table of Contents
ESSENTIAL
INFORMATION
Resources
....................................................................................................4
International
Headquarters
Lions
Clubs International Web Site
Standard
Form Lions Club Constitution and By-Laws
Periodicals
International
Theme
District
Officers
Lions
Clubs International Foundation
Club
Structure ...............................................................................................8
Officers’
Duties
Committees
Membership
Categories
Club
Financing
Lions
Clubs International Trademark Policies
..............................................12
Limits
on Authority ........................................................................................12
Leadership
Skills
..........................................................................................12
Status
Quo and Club Cancellation ................................................................13
Financial
Suspension of Clubs
.....................................................................13
Club
Mergers and Single Club Transfers
......................................................14
Club
Name Changes ....................................................................................14
Club
Officer Orientation at the District Level
.................................................14
2
CLUB
MANAGEMENT
Beginning
the Year .......................................................................................15
Preparation
Setting
Goals
Making
Committee Assignments
Selecting
Service Activities
Determine
Record Keeping Methods
Know
Your Forms
Fiscal
Responsibilities
Throughout
the Year .....................................................................................19
Conducting
Meetings
Communicating
Effectively
Handling
Correspondence
Understanding
Membership Topics
Attendance
Financial
Responsibilities
Promoting
Your Club
New
Club Extension
Attending
Zone Meetings
District
Governor’s Club Visit
Attending
Conventions
Finishing
the Year
.........................................................................................28
Recognition
Transitioning
to the Next Leadership Team
Introduction
This
manual contains helpful information to guide you through your year as a club
officer. The association recognizes that each Lions club is unique, and people
have diverse management styles. To accommodate these facts, there is a great
deal of latitude in how you choose to manage your club—as long as you follow
the basic club requirements set forth in the Standard Form Lions Club
Constitution and By-Laws (LA-2).
Serving
as a club officer is a privilege and honor bestowed upon you by club members.
Through your election, your peers have recognized your leadership skills and
potential to manage the club effectively. Your term in office will offer many
opportunities to learn new skills enhance the experience of others and grow as
a leader. By taking advantage of the many opportunities to learn and grow, your
term can have personal and professional development benefits that will last a
lifetime.
All
of the members of your club are part of your team, and it is the club officers’
responsibility to guide members toward reaching the club’s goals. Every member
has his/her important role to fill, and by working together, your club will be
able to meet its full potential and serve a vital role in your community.
ESSENTIAL
INFORMATION
Resources
There
is an abundance of information, materials and people ready to assist you as you
serve your term in office. You may take advantage of these resources as needed.
International
Headquarters:
International
Headquarters is accessible to all clubs. The staff at headquarters is ready to
assist Lions with their quest for information, supplies or answers to their
questions. Clubs can visit the Lions Clubs International Web site,
www.lionsclubs.org.
The
following description of each division within International Headquarters can
also enable clubs and members to contact the appropriate division. The general
phone number for International Headquarters is (630) 571- 5466.
Club
Supplies and Distribution Division
E-Mail:
clubsupplies@lionsclubs.org
Responsible
for inventory, marketing and distribution of club supplies worldwide.
Responsible for association mail operation. Manages worldwide licensing
programs. Coordinates assistance to other departments that procure, inventory,
promote, ship and bill Lions club materials throughout the world.
Convention
Division
E-Mail:
convention@lionsclubs.org
Develops,
manages and coordinates all logistics and major activities relating to the
international convention, DGE Seminar, and International Board of Directors
meetings.
District
and Club Administration Division
E-Mail:
districtadministration@lionsclubs.org
Assists
the administration of districts and clubs worldwide. Provides language services
in the association’s official languages. Issues District Governor Team, and
Club Excellence Awards and supports club development by providing clubs with
the e-Clubhouse, Certified Guiding Lion Program and Club Rebuilding Awards. The
four language departments serve as important communication resources.
Extension
and Membership Division
E-Mail:
extension@lionsclubs.org
Directs
the plans, programs and internal and field operations designed to achieve
membership growth through new clubs, new members and retention initiatives.
Finance
Division
E-Mail:
finance@lionsclubs.org
Manages
the association’s resources, i.e., people and money. Directs the implementation
of the association’s financial policy, including banking, transfer of funds,
general accounting functions, cost accounting and investments.
Information
Technology Division
E-Mail:
it@lionsclubs.org
Plans,
organizes and controls the overall activities of electronic data processing,
including computer systems analysis, programming, data entry, and the
preparation of financial, statistical, inventory and membership reports. (Web
site: www.lionsclubs.org)
Service
Activities Division
E-Mail:
programs@lionsclubs.org
Responsible
for researching, planning and developing activity-related programs. Implements
board directives related to activity programs.
Leadership
Division
E-Mail:
leadership@lionsclubs.org
Designs,
develops, implements and evaluates leadership development programs, seminars,
and conferences at the international, multiple district, district and club
levels. Provides online learning opportunities (Leadership Resource Center:
http://www.lionsclubs.org/EN/member-center/leadership-development/index.php and
curriculum tools and resources for local use.
Legal
Division
E-Mail:
legal@lionsclubs.org
The
Legal Division is responsible for maintaining the association’s worldwide
trademark registrations, global insurance program and risk management and
litigation. In addition, the Legal Division provides guidance and advice to
Lions on the association’s constitution and by-laws and board policy, including
district elections, international director endorsement inquiries, dispute
resolutions and constitutional complaints.
Lions
Clubs International Foundation
Web
site: www.lcif.org E-Mail: lcif@lionsclubs.org
Responsible
for administration of the foundation, including promotion, fundraising,
investment management, execution of grants and liaising with trustees and board
of directors. The Foundation also manages emergency grants, the Sight First
program, the Lions Quest program and other humanitarian grant programs, in
addition to processing donations and providing recognition.
Public
Relations and Communications Division
E-Mail:
pr@lionsclubs.org
Coordinates
and integrates communication programs encompassing public relations, internal
and external communications, and LION Magazine. Provides editorial support and
services for all association information bulletins, guides, program manuals and
audiovisual materials. Responsible for overall production and manufacturing
phases of English and Spanish editions of LION Magazine and all published
literature emanating from the association.
Lions
Clubs International Web Site:
The
association’s official Web site, located at www.lionsclubs.org, is an essential
tool for club officers. There are hundreds of pages of information on the site.
The Club Resource Center includes many documents that are useful to club
officers. Club officers can visit the site at
http://www.lionsclubs.org/EN/member-center/managing-a-club/club-resource-center.php
On
the LCI Web site, you will find basic information about the association’s
programs, contact information and e-mail links to International Headquarters,
various directories and an online Club Supplies section. Many publications can
be downloaded, which saves both time and money.
WMMR
website:
The
WMMR web site, https://www3.lionsclubs.org/EN/RegisterLogin/HomeLogin.aspx
offers a training area that does not require a password, and has a membership
reporting area enabling club officers to view and update their club membership
records each month. Adding a new member, dropping a member, transferring a
member from another club and reinstating a member, as well as updating a
member’s address, telephone number, fax number, e-mail address, etc. can be
accomplished through this area.
Monthly
service activity reporting is also completed on this Web site. Clubs can view a
summary of their reported service activities and search other clubs or
districts service activities that have been shared. Club service goals can be
established and progress tracked toward those goals.
Member
information can be downloaded for printing mailing labels and membership cards
from the Reports section. In addition, club officer information can be updated
and information related to a club branch affiliated with their club can be
viewed and updated.
Club
presidents, secretaries and treasurers need passwords to access this information.
Starting in 2011-12 fiscal year, club officers will be able to choose their own
password. Each officer must be registered with LCI with a unique email address.
Therefore it is very important that clubs register their new officers in a
timely manner, either online or with the PU 101 form, and that they include a
unique email address for each officer. If a club reports only one shared email
address for all the club officers, they will not have access to online reports.
(Remember during July, the prior year’s passwords will expire.)For more
information regarding online report filing or passwords, visit the LCI Web
site, or contact the
Information
Technology Division at International Headquarters. The e-mail address is
wmmr@lionsclubs.org.
Standard
Form Lions Club Constitution and By-Laws (LA-2):
This
publication, available on the Web site, is another important item for club
officers. http://www.lionsclubs.org/EN/common/pdfs/la2.pdf The Club
Constitution and By-Laws outlines the structure, duties and responsibilities of
Lions clubs and club officers, and is the ultimate guide for club management.
Information contained within this constitution is the club’s primary governing
guidelines. If your club has its own constitution and by-laws, it must conform
to the Standard Form Lions Club Constitution and By-Laws.
Periodicals:
Each
Lions club member receives the LION Magazine. Lions Newswire, the monthly
newsletter on the association’s Web site, keeps members throughout the world
informed of important events as well as Lions Clubs International policy
changes and news of current Lions events and activities.
Encourage
your members to visit Lions Newswire each month at
http://www.lionsclubs.org/EN/member-center/online-community/news-news-online.php
International
Theme:
This
theme, which explains the international president’s focus for the year, is
available on the association’s Web site and in the LION Magazine. It is
suggested that clubs choose some activities that would reflect the
International Theme priorities.
District
Officers:
Club
officers are encouraged to work with district officers to achieve shared
objectives. Your district governor, first vice district governor, second vice
district governor and region and zone chairpersons can help you with questions and
problems that may arise during your year. Many districts also have materials
for club use, such as a video lending library, that may be helpful. Often, past
officers can offer advice based on their experience. Districts often provide a
directory of district and club officers, which is useful for communication with
district officers and other club officers.
Lions
Clubs International Foundation:
Located
at International Headquarters, Lions Clubs International Foundation (LCIF)
accepts donations from Lions and others, and uses those funds to provide grants
to help meet crucial humanitarian needs of communities worldwide. It disburses
grants in several categories for humanitarian projects, such as Sight First,
Standard, International Assistance, Core-4 and Disaster Relief. Please contact
LCIF or visit the foundation’s Web site www.lcif.org to learn more about the
foundation’s programs and how your club can become involved.
Club Structure
Officers’ Duties:
Training
resources presenting the responsibilities of the club president, the secretary
and the treasurer are available in the Leadership Resource Center on the LCI
website at
http://www.lionsclubs.org/EN/member-center/leadership-development/news-train-club-officers.php
President
He/she
is the chief executive officer of the club who presides at all meetings of the
board of directors and the club. The president issues the call for regular
meetings and special meetings of the board of directors and the club, and
appoints the standing and special committees of the club while cooperating with
chairpersons to ensure regular functioning and reporting of such committees.
He/she sees that officers are elected as provided for by the constitution and
by-laws, and cooperates as an active member of the district governor's advisory
committee of the zone in which this club is located.
Immediate
Past President
He/she
and the other past presidents officially greet members and their guests at club
meetings and represent the club in welcoming all new service-minded people in
the community served by the club.
Vice President(s)
If
the president is unable to perform the duties of his/her office for any reason,
the vice president next in rank shall occupy his/her position and perform
his/her duties with the same authority as the president. Each vice president
shall, under the direction of the president, oversee the functioning of such
committees of the club as the president designates.
Secretary
He/she
is under the supervision and direction of the president and the board of
directors, and is the liaison officer between the club and the district (single
or sub and multiple) in which the club is located, and the association.
The secretary:
Submits
regular monthly membership reports, service activity reports and other reports
specified by the association
Submits
upon request reports to the district governor's cabinet including copies of
monthly membership and activities reports.
Cooperates
with and serves as an active member of the district governor's advisory
committee of the zone in which the club is located
Has
custody of and maintains general records of the club, including minutes of club
and board meetings; attendance; committee appointments; elections; member
information, addresses and telephone numbers of members; members club accounts
Arranges
for issuance, in cooperation with the treasurer, of quarterly or semi-annual
statements to each member for dues and other financial obligations owed to the
club, collects and turns dues over to the club treasurer and obtains a receipt Gives
bond for the faithful discharge of his/her office in the sum and with surety as
determined by the board of directors
Treasurer
He/she
shall:
Receive
all monies from the secretary and deposit the currency in a bank or banks
recommended by the finance committee and approved by the board of directors
Pay
the club’s obligations authorized by the board of directors. All checks and
vouchers shall be signed by the treasurer and countersigned by one other
officer, determined by the board of directors Have custody of and maintain
general records of club receipts and
Disbursements
Prepare and submit monthly and semi-annual financial reports to the international
office of the association and the board of directors of this club
Give
bond for the faithful discharge of his/her office in the sum and with surety as
determined by the board of directors
Lion Tamer (Optional)
The
Lion tamer is responsible for the property and paraphernalia of the club,
including flags, banners, gong, gavel, song books, etc. He/she puts each item
in its proper place before every meeting and returns the items to the proper
storage area after each meeting. He/she acts as sergeant-at-arms at meetings,
seeing that those present are properly seated, and distributes bulletins,
favors and literature as required at club and board meetings. He/she ensures
that new members are welcomed to the club and sit with a different group at
each meeting so that the new members become better acquainted.
Tail Twister (Optional)
He/she
promotes harmony, good fellowship, and enthusiasm in the meetings through
appropriate stunts, games and the judicious imposition of fines on club
members. There shall be no appeal of his/her decision in imposing a fine,
provided, however, that no fine shall exceed an amount fixed by the board of
directors of the club, and no member shall be fined more than twice at any one
meeting. The tail twister may not be fined except by the unanimous vote of all
members present. All monies collected by the tail twister shall be immediately
turned over to the treasurer and a receipt shall be given.
Membership Director
The
membership director is the chairperson of the membership committee. His/her
responsibilities include:
Developing
a club membership growth program and presenting the program to the board of directors
for approval
Encouraging
the recruitment of new qualified members at club meetings.
Ensuring
implementation of recruitment and retention procedures.
Preparing
and implementing member orientation sessions.
Reporting
to the board of Directors ways to reduce the loss of members coordinating with
other club committees in fulfilling these responsibilities serving as a member
of the zone level membership committee
Board of Directors
The
members of the board of directors are the president, immediate past president,
vice president(s), secretary, treasurer, Lion tamer (optional), tail twister
(optional), membership director, branch coordinator, if designated, and all
other elected directors.
The
board of directors shall have the following duties and powers:
(1)
It is the executive board of the club and is responsible for the execution,
Through
the club officers, of the policies approved by the club. All new business and
policy of the club shall be considered and shaped, first, by the board of
directors for presentation to and approval by the club members at a regular or
special club meeting.
(2)
It authorizes all expenditures and shall not create any indebtedness beyond the
current income of this club, nor authorize disbursal of club funds for purposes
inconsistent with the business and policy authorized by the club membership.
(3)
It has the power to modify, override or rescind the action of any officer of
the club.
(4)
It ensures that the books, accounts and operations of the club are audited
annually or, at its discretion, more frequently and may require an accounting
or have an audit made of the handling of any club funds by any officer,
committee or member of the club. Any member of the club in good standing may
inspect the audit or accounting upon request at a reasonable time and place.
(5)
It appoints, on recommendation of the finance committee, a bank or banks for
the deposit of the funds of the club.
(6)
It appoints the surety for the bonding (insurance) of any officer of the club.
(7)
It does not authorize, nor permit, the expenditure, for any administrative purpose,
of the net income of projects or activities of the club by which funds are
raised from the public. It shall submit all matters of new business and policy
to the respective standing or special club committee for study and
recommendation to the board.
(8)
It appoints, subject to approval of the club membership, the delegates and alternates
of the club to district (single, sub- or multiple) and international
conventions.
(9)
It maintains at least two (2) separate funds governed by generally accepted accounting
practices. The first fund to record administrative monies such as dues, tail
twisting fines and other internally raised club funds. A second fund is to be
established to record activity or public welfare monies raised by asking
support from the public. Disbursement from such funds is to be in strict
compliance with item (7) above.
Committees:
Committees
contribute to the success of a club by concentrating on a specific area and
making sure that the club’s goals in that area are met. Typically, committees
are formed to focus on areas such as club meeting programs, community service,
fundraising projects, club finances, membership development, public relations
and constitution and by-laws. Clubs are encouraged to appoint an information
technology chairperson to coordinate the club’s use of technology. Clubs may
form additional committees as deemed necessary.
Membership
Categories:
There
are seven types of membership:
1.
Active
2.
Affiliate
3.
Associate
4.
Honorary
5.
Life
6.
Member-at-Large
7.
Privileged
Please
refer to the Standard Form Lions Club Constitution and By-Laws (LA-2) for a
description of each membership category. No individual can simultaneously hold
membership, other than honorary or associate, in more than one Lions club.
Club Financing:
Most
clubs use the budget system of financing. This is a practice of anticipating in
advance as accurately as possible the income and expenses of your club for a
specific period and then preparing a budget on that basis. Budgets should be
used as guidelines for spending.
Clubs
should have two budgets for their fiscal year: (1) an administrative budget and
(2) an activities budget. The administrative budget is what finances club
operations. Its income comes mostly from club dues. The activities budget
finances the club’s activities and projects. Its income should come from
special fundraising projects held by the club in the community. Income from the
club’s fundraising projects cannot be used to defray the club’s administrative
costs, even if the club advertises that funds raised will be used for the
club’s own purposes. The club can, however, deduct the direct operating
expenses of the fundraising project from the funds raised.
Lions Clubs International Trademark Policies
Lions
Clubs International has a legal obligation to protect its registered
trademarks. To address this need, the Board of Directors adopted the Lions
Clubs International Trademark Policies. These policies define the association’s
trademarks and provide members, clubs and districts (single, sub and multiple)
with guidelines on how and when they can use the association trademarks.
Under
these policies, Lions members, clubs and districts are automatically granted
permission and license to use the association trademarks in the promotion and
furtherance of Lions Clubs International’s purposes and club or district
operations, such as sponsored programs, projects, community service and other
events, so long as such use is done in accordance with the policies adopted by
the International Board of Directors, and the trademarks are not used on any
item to be sold or otherwise available from the Club Supplies and Distribution
Division and official licensees.
For
a complete copy of the association’s trademark policies, please refer to the
Lions Clubs International Web site, www.lionsclubs.org or contact the Legal
Division at legal@lionsclubs.org or (630) 571-5466, ext.360. For any questions
on licensing, approval for specific use on products, goods, etc, please contact
the Club Supplies and Distribution Division at clubsupplies@lionsclubs.org or
(630) 571-5466, ext. 6798.
Limits on Authority
The
club president has no absolute authority. The president’s authority to act must
come from directives from the board of directors, the club as a whole, the
club’s constitution and by-laws, or the Standard Form Lions Club Constitution
and By-Laws (LA-2).
What
the board of directors can and cannot do by itself is set forth in the Standard
Form Lions Club Constitution and By-Laws. This information is published on the
association’s Web site. Similar information may be referenced in the club’s
constitution and by-laws.
Any
club rule, procedure, by-law or constitutional provision that is contrary to
the constitution and by-laws of the club, district, multiple district or the
International Constitution and By-Laws (LA-1) is not valid.
Leadership Skills
As
club officers, developing and nurturing leadership skills is very important.
Club members will be looking to you for guidance, motivation and to help solve
problems, if necessary. Together, your leadership team will help keep the club
moving towards its goals. The Leadership Division at International Headquarters
provides several resources to the district leadership development chairperson to
assist you with developing critical leadership skills. The Lions Leadership
Resource Center, accessible via the association’s Web site, offers easy access
to leadership development tools and resources. Visit the center at,
http://www.lionsclubs.org/EN/member-center/leadership-development/index.php
Status Quo and Club Cancellation
Status
quo is a temporary suspension of a club’s charter, rights and privileges, as
well as obligations. Status quo clubs should not submit a Monthly Membership
Report or submit changes in membership.
Justifiable
conditions for placing a club on status quo include:
1.
Failure
to comply with the purposes of the association or conduct unbecoming to a Lions
club
2.
Failure
to fulfill any obligations of a chartered club, failure to submit Monthly
Membership Reports for three or more consecutive months, or failure to hold
regular club meetings
3.
Failure
to pay district or multiple district dues
4.
Verification
of non-existing club
5.
Decision
of club to disband
6.
Decision
of club to merge with another club
Clubs
are encouraged to consult their zone chairperson, district governor, first vice
district governor and second vice district governor if any of these conditions
exist in the club to prevent being placed on status quo.
If
a Lions club decides to disband, the club is strongly encouraged to first
contact its district governor, who will begin procedures to cancel its charter.
Financial Suspension of Clubs
A
Lions club, which has an unpaid balance in excess of US$20 per member or
US$1,000 per club, whichever is less, outstanding past 120 days will be placed
on financial suspension, including the suspension of the club’s charter, and
all the rights, privileges, and obligations of the Lions club. Suspended clubs
can hold meetings to discuss the future of the club and to identify actions to
take to regain an active status. Any club that has been approved for a payment
plan by the Finance Division will not be cancelled, so long as it continues to
fulfill its obligation per the approved payment plan.
In
the event the club does not acquire an Active Status on or before the 28th day
of the month following suspension, the club’s charter will be automatically
cancelled. The cancellation of a club for financial suspension may be rescinded
within 12 months from the date of the cancellation, in the event the club has
paid their account balance in full and a completed reactivation report is
received filled out by the current district governor.
Clubs on Status Quo or Financial Suspension cannot:
1.
Conduct
service or fund raising activities
2.
Participate
in district and multiple district functions or seminars
3.
Participate
in any voting procedures outside of the club
4.
Endorse
or nominate a candidate for district, multiple district and international
office
5.
Submit
Monthly Membership Reports and report forms
6.
Sponsor
a Lions club, or organize a Leo or a Lioness club Clubs on Suspension shall:
7.
Hold
meetings to discuss the future of the club and identify the steps needed to
regain an active status
8.
Make
payments to clear the existing outstanding balance, or request a payment plan
Club Mergers and Single Club Transfers
More
information and application forms for the following may be requested from the
English Language Department at International Headquarters.
englishlanguage@lionsclubs.org
1.
Club
Mergers: Two or more clubs may merge together, provided that both clubs are in
agreement with which club will be cancelled and the name, officers and
committees of the remaining club. Each club’s membership and the district
cabinet must adopt a resolution supporting the merger. The remaining club must
submit a Merger Request Form (DA-979) and required documents to the English
Language Department. The request form and club merger procedures can be found
on the association’s Web site at http://www.lionsclubs.org/EN/common/pdfs/da979.pdf
2.
Single
Club Transfers: Clubs may transfer from one district to an adjacent district.
The club’s membership and the district cabinets of both districts must adopt a
resolution supporting the transfer. Both governors must also authorize the
transfer. One of the governors submits the request and required documents to
the English Language Department.
Club Name Changes
Club
name changes must comply with the requirements established in Board Policy.
Requests should be sent to the English Language Department at International
Headquarters. To request a club name change use form DA 980 on the LCI website.
http://www.lionsclubs.org/EN/common/pdfs/da980-2011.pdf
Club Officer Orientation at the District Level
Districts
are mandated to offer orientation programs for club officers. These programs
are beneficial to skill development and personal growth. Club officers are
encouraged to attend these programs, which often take place during district
conventions or special district, region or zone meetings. Contact the zone
chairperson, district governor or global leadership team district coordinator
for details.
CLUB MANAGEMENT
Teamwork
is one of the keys to successful club management. Club officers can
collectively shape the way in which they work together that will be best for
all concerned. There are, however, specific responsibilities and areas of
authority for each club officer. Using these as a guide, your leadership team
can determine the most effective way to manage your club throughout the year.
Beginning the Year
Preparation:
Many
officers find it helpful to begin preparation for their year before taking
office, using many available resources to learn more about their club and the
international association. The outgoing officers can be most helpful during
this time; however, make sure that you do not interfere with their leadership
until you officially take office.
Setting Goals:
Most
people will agree that setting goals and developing a plan to achieve those
goals is one of the keys to success. Working with your leadership team,
consider creating a strategic plan outlining your club’s goals for the year and
how you intend to reach them. Resources on setting goals can be found in the
Leadership Resource Center.
Making
Committee Assignments:
One
of the most important responsibilities of a club president is making committee
chairperson assignments. Experience worldwide shows that a member who is
actively engaged in club activities will continue to be a club member.
Presidents
should confer with their vice president(s) before assigning chairpersons since
the vice president(s) may work closely with committees throughout the year.
Consider matching committee assignments to your members’ skills and knowledge
when choosing chairpersons. If the current club president agrees, your
chairperson appointments may be announced before you officially take office.
Throughout
the year, the club’s leadership team should work closely with the committee
chairpersons to keep them informed, encouraged and motivated.
During
the club president’s term, he/she will need to form the Nominating Committee.
Please note that, according to the Standard Form Lions Club Constitution and
By-Laws, the committee should be functional by March, and club elections must
take place by April 15. Information about elected officers is to be reported on
the Officer Reporting Form (PU-101) or through the membership reporting area of
the association’s Web site.
Selecting Service Activities:
Generally,
service activities fall into three areas:
1.
The
annual International Theme which details the priorities that the international
president will emphasize.
2.
Ongoing
and traditional activities of Lions Clubs International, such as blindness
prevention, diabetes awareness, environmental services and youth programs.
3.
Activities
those are relevant to the unique needs of your community.
Most
clubs try to achieve a balance between these three areas when prioritizing
activities for the year. It is also a good idea to review your club’s goals
before choosing activities. Most importantly, look at your resources
closely—time, budget and volunteer support—before committing to a project.
Determine
Record Keeping Methods:
There
are many ways to keep records for the club. It is a good idea for club officers
to meet and determine how meeting minutes, and financial and membership records
will be kept. At the end of the year, records should be turned over to the
succeeding officers.
Know
Your Forms:
Take
time to familiarize yourself with the various forms clubs submit on a regular
basis. Please note that most of these forms are available for submission online
via the association’s web site Club Resource Center at
http://lionsclubs.org/EN/member-center/managing-a-club/club-resource-center.php
Monthly
Membership Report (MMR) - (C-23-A): Every Lions club uses this form to report
its monthly membership. The report is submitted to International Headquarters
either by mail, fax or online through a membership site on the association’s
Web site. To submit the membership report online, go to www.lionsclubs.org and
click on Submit Reports in the right corner of the screen. A password is
required to use the membership site. Questions about passwords or questions can
be directed to wmmr@lionsclubs.org. Refer to the Complete Reference Guide
located on the Web site for answers to any questions.
Paper
reports (MMR) must be received by International Headquarters by the 20th of the
current month.
Electronic
versions of the Monthly Membership Report (WMMR) must be filed by 12:00am
Central Standard Time, by the last day of the current month.
A
chart of the dates that a report can be filed is shown below:
Month
MMR Reporting WMMR Reporting
July
- July 1 – July 20 July 1 – July 31
August
- August 1 – August 20 August 1 – August 31
September
- Sept 1 – Sept 20 Sept 1 – Sept 30
October
- Oct 1 – Oct 20 Oct 1 – Oct 31
November
- Nov 1 – Nov 20 Nov 1 – Nov 30
December
- Dec 1 – Dec 20 Dec 1 – Dec 31
January
- Jan 1 – Jan 20 Jan 1 – Jan 31
February
- Feb 1 – Feb 20 Feb 1 – Feb 28
March
- March 1 – March 20 March 1 – March 31
April
- April 1 – April 20 April 1 – April 30
May
- May 1 – May 20 May 1 – May 31
June
- June 1 – June 20 June 1 – June 30
As
a club makes changes to their membership online, the changes occur
automatically. Changes can continue to be made online throughout the month. The
report is cut off on the last day of each month, and no further changes can be
made for that month. Additional changes must be included in the next month's
report.
PLEASE
NOTE: A club cannot file future reports months in advance. If a month’s report
is missed, the transaction should be included in the next month’s paper
submission or entered into WMMR.
Either
the paper or electronic (web) Monthly Membership Report must be submitted each
month even if there are no changes in membership.
Club
Officer Report (PU-101):
Clubs
submit their officer contact information on this form annually on paper or
through the membership reporting area of the association’s Web site by May 15.
Clubs
submitting a paper copy should return the original copy to International
Headquarters and forward a copy to your district governor. Remember to include
current unique email addresses to facilitate establishing club officer
passwords.
Monthly/Yearly
Club Activity Report (A-1):
Club
secretaries can report their club’s activities online directly through the
association’s Web site by following these simple steps:
-
Log onto the Lions Web site: www.lionsclubs.org
-
Click on the banner that reads: Submit Reports at the top of the page
-
Select the appropriate Lions logo
-
Enter a member number and password to enter the WMMR site and complete the
service activities report
The
online site:
-
Allows a secretary to report activities monthly
-
Automatically tabulates each club’s information in a summary report and
eliminates the need to submit a separate year-end report
-
Provides space for supplemental information about club activities (English
only)
-
Allows governors, vice governors and cabinet secretary/treasurers to view all
club reports in the district
-
Allows club secretary to view other clubs’ and districts service activities
that have been shared
-
Allows club to enter service goals and track their progress to completing goals
The
online report has replaced the paper report form. Secretaries should use the
online report to ensure inclusion of their club’s service activities in the
year-end summary that is published after July 15, the cutoff date for activity
information from the previous Lions year.
For
more information, contact programs@lionsclubs.org or call International
Headquarters at extension 6924.
Club
Supplies Order Form (M-74):
This
form is used to order club supplies from International Headquarters. Remember
to allow plenty of time for orders needed by a certain date. Only club
presidents and secretaries can place orders. Clubs may place orders and
download the order form through the association’s Web site.
The
Club Supplies and Distribution Division at International Headquarters have many
additional forms that can be very helpful for club management. Please refer to
the Club Supplies Catalog.
Fiscal
Responsibilities:
There
are several important financial issues that should be addressed as you begin
your year.
Preparing
the Budgets: Developing the club’s administrative and activities budgets is one
of the most important responsibilities of the treasurer. He/she works with the
Finance Committee and club president to prepare them. It is important to
anticipate revenue and income carefully and prioritize spending needs when
developing the budgets. Monitoring them throughout the year will help ensure
your club remains solvent.
Handling
Banking Issues: The treasurer and Finance Committee will recommend a banking
institution to the board of directors, as well as suggest officers for signing
and co-signing checks. It is also recommended that a signature card be on file
with the bank, limits set regarding the amount of petty cash the club will
handle and a system for reimbursement established.
Establishing
Club Dues: The treasurer, in cooperation with the Finance Committee and upon
approval of the board of directors and club members, establishes the amount for
the annual club members’ dues. When determining this amount, consider how much
money will be needed to maintain the financial health of the club. The club
dues should also include district, multiple district and international dues.
Club dues are typically collected in advance, semiannually or annually.
Invoices are usually sent to club members approximately 10 days before the
start of the dues-paying period.
Throughout
the Year
Conducting
Meetings:
The
club president presides at all meetings of the club. Preparing and following an
agenda as well as using a recognized system of parliamentary procedure (such as
Robert’s Rules of Order) will ensure the meetings run smoothly and
productively. Parliamentary procedure will also help you assert yourself when
necessary and handle disharmonious behavior. Handling problems that occur
during meetings is not always easy. Your members expect, and have confidence in
the club president to lead during these times.
Agenda
formats vary from club to club and may be tailored to meet your club’s
individual needs. A typical club meeting or board of directors meeting format:
Call
to order by president
Introduction
of guests
Program
(guest speaker, entertainment, etc.) may either precede or follow the business
portion
Reading
and approval of minutes of previous meeting
Treasurer’s
report
Old
or unfinished business
New
business
Adjournment
The
club secretary typically has numerous duties for these meetings:
Creating
an agenda in conjunction with the president;
Notifying
participants of the time and location of the meeting;
Recording
minutes during the meeting;
Recording
attendance, makeup meetings and awards presented.
Communicating
Effectively:
For
a club officer, it is vital that the lines of communication remain open among
members of the leadership team as well as between the leadership team and the
board of directors, club members, district officers and the community. Keeping
these people up to date on club news, issues, etc. and helping them work
through challenges will be an important part of your year. If disputes arise
between any member or members, and the club, consult the dispute resolution
provision in the Standard Form Lions Club Constitution and By-Laws (LA-2).
Handling
Correspondence:
Club
officers often handle an abundance of correspondence. Correspondence should be
answered promptly and professionally to ensure the efficient running of the
club.
Understanding
Membership Topics:
There
are several membership topics of which club officers should be aware.
Eligibility:
Any person of legal majority of good moral character and reputation in your
community is eligible for membership in your club. Lion’s club membership is by
invitation only. New members are recommended to the club as prospective members
by using the Invitation-Application for Membership Form (ME6B). Any member
dropped from membership may be reinstated within twelve months by a majority
vote of the board of directors. Where more than twelve months have elapsed, the
member must return to the club as a new member.
Membership
in a club may be one of several categories. A description of each category is
found in the Standard Form Lions Club Constitution and By-Laws (LA-2), which is
available on the association’s Web site. Membership Key Award information is in
publication ME 36 on the website.
Family
Membership Program provides families with the opportunity to join a Lions Club,
upon invitation, under a special family dues concession. The program is
designed for either existing members who wish to invite other family members to
join their club and for clubs that wish to expand their community service by
involving more families from the community they serve, subject to the
provisions and regulations as determined by the International Board of
Directors.
This
program is open to family members who are above the age of majority, living in
the same household, belonging to the same club, or wishing to join the same
club as an existing family member. New family members must be invited and
approved by the club’s board of directors. In case of young adult family
members between the legal age of majority and under age 26, the same household
residency requirement is not required if attending an institution of higher
education or serving in the country’s military.
For
the purpose of the Family Membership program, the eligibility definition for families
shall be as follows:
A
family includes all members living in the same household related by birth,
marriage, adoption, and other legal dependents, including such common family
relations as parents, children, spouses, aunts/uncles, cousins and
grandparents, and in-laws and other legal dependents.
The
first member of the family shall pay the normal entrance fees and full
international dues (as well as any applicable club, district or multiple
district dues). Subsequent family members, up to a limit of four more, who meet
the qualifications, pay one half of the normal international dues and are
exempt of any entrance fees. All qualifying family members shall be active
members with all rights and privileges.
To
qualify for the family membership dues rate in the semi-annual per capita
billing cycle for Lions Clubs International dues, existing qualifying family
members shall need to be certified and reported as family members by May 31st
and November
30th
in order to be billed at the discounted family rate for that upcoming
respective per capita billing cycle.
Additional
information about the Family Membership Program can be found on the
association’s Web site.
http://www.lionsclubs.org/EN/member-center/membership-and-new-clubs/invite-members/family-membership/index.php
Student
Member and Leo to Lion Program provide students with the opportunity to join
any Lions club, including campus clubs, upon invitation, under a special
student dues concession. The program is designed for Campus Lions clubs and for
clubs that wish to expand their humanitarian service by involving more students
from the community they serve, subject to the provisions and regulations as
described below.
This
program is open to students between the age of legal majority in the
jurisdiction in which they reside and through the age of 30. For the purpose of
this program, the eligibility definition for student shall be as follows:
A
student is an individual enrolled in an educational institution. New student
members must be invited and approved by the club’s board of directors.
Student
members, who meet the qualifications, pay one half of the normal international
dues and are exempt of any entrance fees. Districts and multiple districts may
exempt or lower their dues for student members as deemed appropriate. All
qualifying student members shall be active members with all rights and
privileges.
Graduated
Leos, current and former Leos between the age of legal majority in the
jurisdiction in which they reside and through the age of 30 shall qualify for
the Student Member Program upon the submission of the Leo Club Completion of
Service Certificate and Student Member Certification Form. Enrollment in an
educational institution is not required.
Additional
information on the Student Member Program
http://www.lionsclubs.org/EN/member-center/membership-and-new-clubs/invite-members/programs-mem-student.php
And
Leo Conversion Program
http://www.lionsclubs.org/EN/member-center/resources/forms/resources-forms-youth.php
is on the association’s Web site.
Transfer
Members: The club may grant membership on a transfer basis to a Lion who has
terminated or is terminating his/her membership in another Lions club, provided
that:
The
member was in good standing with the former club, the transfer occurs within
twelve months of being reported as a dropped member, the transfer is approved
by the board of directors
Both
clubs involved in a member transfer must report the member on the MMR or WMMR.
It is no longer necessary to send a copy of the Transfer Member Form (ME-20) to
International Headquarters.
Reinstated
Lions Service Credit: This benefit will allow Lions who have had previous
breaks in Lions membership to claim their time served, in good standing, and
apply it to their current Lions membership record as prior years. This benefit
does not apply to former members who were dropped for non-payment of dues.
Recruitment
and Retention: Membership recruitment and retention are vital to the success of
a Lions club. Planning and implementing recruitment and retention strategies
can help your club thrive.
Please
contact the Extension and Membership Division, memberops@lionsclubs.org, at
International Headquarters regarding membership issues, including programs and
resources for your club’s important membership recruitment and retention
efforts.
Attendance:
It
is the responsibility of the club officers to monitor attendance of members,
establish make-up rules and verify that members have fulfilled attendance
requirements. Through the Club Supplies Catalog, perfect attendance awards are
available for members who have attended every regularly scheduled meeting for
twelve months or more, making up missed meetings in accordance with the club’s
policies. The period may begin with any given month. The Lions Clubs Online
Store address: www2.lionsclubs.org
Financial Responsibilities:
The
club treasurer is responsible for making payments for items purchased by the
club, as well as district, multiple district and international dues.
Each
month, the club treasurer will receive an itemized statement of charges and credits
from International Headquarters, if transactions occurred, or if the club
maintains a balance on its account. These charges and credits may include per
capita dues, entrance fees, charter fees, and prorated dues for new members,
fees for reinstated members, dues for transfer and life members, and club
supplies. It is the responsibility of the club treasurer to review the
statement for accuracy and submit the statement to the club’s board of
directors for approval. The treasurer should also monitor the billing
statements for credit of payments received by LCI. If a payment is not shown on
the next billing statement, resend the payment identification information to
the Accounts Receivable and Club Account Services department email
accountsreceivable@lionsclubs.org or by fax 630-571-1683
Payment
is expected within the established terms for all club account balances. A club
which has an unpaid balance in excess of US$20 per member or US$1,000 per club
whichever is less, outstanding past 120 days will be automatically suspended,
including the charter, rights, privileges, and obligations of the Lions Club.
In the event the club does not reach an active status by the 28th of the
following month, the club’s charter will be automatically cancelled.
Club
treasurers should comply with the following instructions to ensure that the
club’s account is properly credited with payments.
Lions Clubs International Payment Instructions
After
the club’s board of directors has approved the monthly statement, the club
treasurer is responsible for submitting a payment to the association’s bank
account. If LCI does not have an account in the country, payment is made
through the district governor.
In
all instances, please write the complete club name, club number, and the purpose
of the payment on the front of the check or deposit slip. The club number and
the complete club name are the most important to ensure the payment is credited
to the club’s account. When making a deposit, it is very important to send a
copy of this information to the Accounts Receivable and Club Account Services
department by fax 630-571-1683 or email: accountsreceivable@lionsclubs.org
Specific
payment instructions by country are available on the association’s Web site.
These instructions are also included with clubs’ monthly statements. Club
treasurers should visit
http://lionsclubs.org/EN/member-center/resources/finance/resources-finance-instruct.php
US
DOLLAR PAYMENTS - When making payment with a US dollar draft drawn on a United
States bank or branch, the payment should be mailed to the association’s
lockbox (Note: Please do not write deposit information on the back of a check.
The
International Association of Lions Clubs
35842
Eagle Way
Chicago,
IL 60678-1358 USA
US
DOLLAR WIRE TRANSFERS - When making payment with a US dollar wire transfer,
include the complete club name and club number in the transfer instructions,
and wire the funds to the following association account:
JP
MORGAN CHASE BANK, N.A.
131
South Dearborn Street - 6th floor
Chicago,
Illinois 60603, USA
Swift
Number: CHASUS33
Routing
(ABA): 0210 0002 1
Account
Number: 105732
Beneficiary
name: The International Association of Lions Clubs
United
States wire transfers require the routing ABA#. International wire transfers
require the Swift Number.
Clubs
submitting US dollar wire transfers or non-US currency drafts or wire transfers
should fax deposit information to the Accounts Receivable Department to ensure
accurate and timely crediting of payments. Include a copy of the wire or deposit
slip along with the club name, club number, amount to be credited to the club
account and purpose of payment. Please fax information to 630-571-1683.
NON-US
DOLLAR PAYMENTS - When making a payment with a non-US currency draft or wire
transfer, the funds should be deposited in a local country association bank
account. The local country association bank account location and account number
can be obtained from your district governor, Accounts Receivable Department or
the association’s Web site. If there is no local association bank account,
contact the Accounts Receivable Department at International Headquarters.
CANADIAN
PAYMENTS – When making a payment with a US dollar check on a Canadian bank or a
Canadian check on a Canadian bank, the payment should be mailed to the
association’s lockbox:
The
International Association of Lions Clubs
P.O.
Box 2425, Station
Toronto,
Ontario
M5W
2K5
Direct
any inquiries concerning the club’s account to the Accounts Receivable
Department. The fax number is 630-571-1683. The e-mail address is
accountsreceivable@lionsclubs.org.
Lions
Clubs International Foundation (LCIF) Payment Instructions:
In
order to ensure that your donation reaches LCIF, it is crucial to indicate that
the donation is intended for LCIF.
US
dollar checks drawn on US financial institutions as payments to LCIF should be
mailed to:
Lions
Clubs International
Department
4547
Carol
Stream, Illinois 60122-4547
USA
US
dollar wire transfers intended for LCIF should be sent to:
Lions
Clubs International Foundation
JP
Morgan Chase Bank, N.A.
131
South Dearborn Street – 6th Floor
Chicago,
IL 60603 USA
Account
Number: 754487312
Routing
ABA #: 0210 0002 1
Swift
Code: CHASUS33
Please
specify on the wire instructions that the donation or payment is intended for
LCIF. Please include complete payment or donor information. Notify LCIF via
e-mail, lcif@lionsclubs.org or fax 630-571-5735 of an incoming wire transfer.
The
following options are available for non-US dollar donations or payments:
US
dollar wire transfers
US
dollar deposits made to an LCI US dollar bank account
Non-US
currency deposits made to a local LCI bank account
Credit
card payments charged in US dollars only
OTHER
FINANCIAL INFORMATION
The
association’s web site at http://www.lionsclubs.org/EN/member-center/resources/finance/index.php
contains valuable information about:
Exchange
rates
Payment
instructions
Unidentified
deposits
To
access any of these pages, log on to www.lionsclubs.org and click on the Member
Center, Resources, Finance, then select the page needed.
Exchange
rates are updated on the 1st of every month and the unidentified deposits are
updated on the 15th of every month.
Statements
sent to club treasurers contain the monthly exchange rates established by the
association. Remember, if a payment is made in subsequent months, the
association’s Web site posts the current month’s rate of exchange.
Unique
payment instructions, by country, are sent with the monthly statements of
accounts. Payment instructions are also available on the association’s Web
site.
Sometimes
a payment cannot be identified. The payment information is given to the
district governor. Unidentified payments are also posted on the association’s
Web site. The club treasurer should confirm that each payment is credited to
the club account. Contact the Accounts Receivable Department with proof of
payment for payments that are not credited to the club’s account.
Preparing
Financial Reports: Most of a treasurer’s time during a board meeting is spent
presenting and explaining the financial report. It is important to choose a
format for the report that is clear, easy to follow and accurate. Some items to
include in the report:
Itemized
income and expenses for the period since the last financial report.
The
amount budgeted for expenses.
The
net monetary assets of the club at the beginning and end of the reporting
period.
A
running total of the amount of money the club actually spent on community
projects versus the same figures from the previous year.
Promoting Your Club:
How
your club is perceived in the community is essential to its success. Developing
and implementing a comprehensive public relations program will help ensure that
community members support your club. This program will encompass both ongoing
club publicity, and promoting special events, such as fundraising and service
activities. Equally important is internal communication. Many clubs worldwide
find that preparing a club directory and publishing their own newsletter help
keep their members informed. Another communications tool that is becoming
essential is a club Web site. The site can reach your audiences—both internal
and external.
E-Clubhouse:
The e-Clubhouse enables clubs to build a free Web site and enhance their
presence on the Web by using fill-in-the-blank fields and pre-formatted
templates to make giving clubs a polished and tech savvy appearance easy. The
e-Clubhouse also provides consistency with the new Lions branding while
enabling clubs to preserve their individuality. The site includes a club
calendar, club projects, photo gallery and contact us page to help tell others
about their Lions club. Up to five more pages can be added. It’s up to the club
to key in information and to determine how it will be used for their club.
Encourage clubs to develop their own Web presence with the e-Clubhouse by going
to the LCI Web site:
www.lionsclubs.org/EN/member-center/managing-a-club/e-clubhouse.php
New Club Extension:
Organizing
a new Lions club in nearby areas is an effective way to bring additional people
into the association. New clubs increase the number of Lions who help those in
need. The association offers a variety of options for forming new clubs
including: new century, campus, Lioness/Lions, and traditional community clubs.
The club branch program can also reach new communities. Please contact New
Clubs and Marketing Department at International Headquarters for information on
the different types of clubs, as well as club organization kits.
Attending Zone Meetings:
Zone
meetings are very helpful for club officers. These local gatherings allow clubs
to exchange ideas regarding programs, projects, fundraising, and membership
issues, and offer a forum for establishing cooperative relationships between
clubs. Zone meetings are also an opportunity to meet other Lions from your
area.
District Governor’s Club Visit:
The
district governor or his/her designee visits clubs in the district to evaluate
the operations of the clubs and discuss Lions business matters. Clubs are
encouraged to use this visit to strengthen their relationship with district
officers. After setting a date for the visitation, clubs should give him/her
time on the agenda to address members. Throughout the year, clubs are
encouraged to inform the district governor about major activities. A governor
or his/her designee may visit clubs in the districts individually or jointly at
the zone level.
Attending Conventions:
Attendance
at conventions—including district, multiple district and international—is a
wonderful way to learn more about the association, get motivated and meet
fellow Lions.
Finishing
the Year
Recognition:
Recognizing
club members, community residents and those who have been helpful to your club
is a wonderful way to end your year in office.
Recognizing
Club Members: Recognition is an excellent way to maintain morale in the club.
Clubs may determine guidelines for honoring the service of its members. The
secretary is responsible for maintaining accurate awards records and ordering
awards. Suitable awards honoring outstanding service are available from the
Club Supplies Catalog. Awards should be ordered as early as possible to ensure
timely delivery.
Holding
Appreciation Dinners: Many clubs choose to hold an appreciation dinner for all
community residents who have helped their club through the year. It is a good
opportunity to say thanks to everyone.
Applying
for the Club President Excellence Award:
The
application should be completed by the club secretary, signed by the respective
district officers, and returned to the English Language Department for
processing. Applications received after the deadline will not be considered for
the award. The deadline date is printed on the application. The application can
be downloaded from the association’s Web site.
Club
officers are encouraged to work with district officers to achieve shared
objectives.
Transitioning to the Next Leadership Team:
Just
as you may have looked to the sitting club officers for advice before you took
office, the incoming members of the leadership team may look to you for advice.
If asked, brief them regarding the status of the club, and any other pertinent
information. The transfer of club records to the next leadership team is
necessary and important. Discuss any plans or projects that are not completed
that will continue into the next year.
Enjoy
the opportunity to be one of the leaders of your club. You not only represent
your club, but also the district and association as you work with club members
and the community throughout the year. Your term as a club officer can be a
rewarding experience, personally and professionally. Your efforts are highly
valued and appreciated. Have fun and good luck!
We Serve
The International Association of Lions
Clubs
300 W. 22nd Street, Oak Brook, IL
60523-8842, USA
Phone: (630) 571-5466, Fax: (630) 571-1693
E-mail: englishlanguage@lionsclubs.org
LA-15 2011-2012 Printed in the USA
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